Privacy Policy

Last updated: November 28, 2025

1. Information We Collect

We collect information that you provide directly to us when you:

  • Create an account
  • Use our Service
  • Contact customer support
  • Subscribe to our newsletter

Types of information collected:

  • Contact information (name, email, phone number)
  • Business information (company name, address)
  • Customer and vehicle data you enter into the system
  • Usage data and analytics
  • Payment information (processed securely by Stripe)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends and usage
  • Detect and prevent fraud and abuse

3. Data Storage and Security

We take the security of your data seriously:

  • Data is encrypted in transit and at rest
  • We use AWS for secure cloud hosting
  • Daily automated backups
  • Access controls and authentication
  • Regular security audits

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

  • Service Providers: Third-party companies that help us operate our Service (e.g., AWS, Stripe, Twilio)
  • Legal Requirements: If required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Export your data at any time
  • Delete your account and data
  • Opt-out of marketing communications
  • Request a copy of your data

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our Service
  • Improve your experience

You can control cookies through your browser settings.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we retain data for 30 days for recovery purposes, then permanently delete it.

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children under 18.

9. International Users

If you are accessing our Service from outside the United States, please note that your information may be transferred to, stored, and processed in the United States.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us or email us at privacy@wrenchlab.net

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